Apple are notoriously protective over their brand and are known for trying to retain control over who sells their products and who can provide after-sale services like repair for their iPhones.
But Apple have launched a new repair programme for iPhones called the independent repair programme, allowing big or small companies to sign up and have access to the same tools and parts that are used to fix phones directly in an Apple store.
The scheme that the new independent repair programme is replacing is notoriously expensive and complicated, with many limitations on what a business can or can’t do, so the new scheme promises a breath of fresh air to the independent repair shops who have struggled to jump through Apple’s hoops in the past. Apple say that third-party shops offering out-of-warranty iPhone repairs can now do so in a way that is encouraged and supported by Apple.
“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer, in a statement.
“When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”
Interestingly, this new programme comes at a time of heightened controversy around the “right to repair” – that technology manufacturers shouldn’t be able to restrict how and by whom their products are repaired and modified after sale. Activists claim that manufacturers like Apple do not do enough to let people fix their own devices in a manner they see fit, instead forcing them to either needlessly upgrade, or return to the manufacturer for a repair that can often match the price of buying a new device.
This new scheme will not allow consumers to have their phones repaired in any way they see fit, but will hopefully increase the number of independent Apple-verified businesses and people that can carry out iPhone repairs.
Joining the new scheme is free. Anyone who tries to join will be required to have a member of staff sign up for a 40 hour Apple training programme, which is also provided free of charge.
MobiCode have been supporting independent iPhone repair businesses for over 8 years. We’ve developed a comprehensive range of software solutions all designed to be fully compatible with Apple and iOS. From robust device data erasure with MobiWIPE, to full device functionality testing with MobiTEST, MobiCode are a critical partner for businesses that deal with pre-owned mobile phone devices.
Speak to us today if you’d like advice on how to start your own Apple iPhone repair business.