Amazon programme policy Changes for renewed devices

Amazon Renewed Policy Update (January 2022)

In January 2022, Amazon updated its Renewed programme policy. It introduced new requirements for sellers of renewed and refurbished mobile phones.

To stay compliant, sellers must run minimum diagnostics on devices. They must also erase all data. In addition, they must keep records of both the tests and the data erasures.

Why Amazon Introduced These Requirements

Amazon wants more consistent quality across refurbished listings. It also wants to reduce the risk of data protection breaches. As a result, sellers need a clear workflow that covers both testing and wiping.

Other refurbished marketplaces already take a stricter approach. For example, Backmarket has helped set expectations around testing and device standards. So, it’s likely more platforms will follow over time.

Extra Conditions: OEM Parts and Battery Health

Amazon’s policy also includes hardware requirements. Devices must contain OEM (Original Equipment Manufacturer) parts, not third-party replacements. Where applicable, devices must also meet battery standards. Amazon expects a battery capacity above 80% of the original manufactured capacity.

How MobiOne Helps You Stay Compliant

Thankfully, our all-in-one software MobiOne helps you meet these requirements. It supports blacklist checking, rapid testing, and comprehensive diagnostics. It also provides ADISA-accredited data erasure. As a result, you can keep selling without breaking policy.

What MobiOne Checks During Intake

MobiOne can identify whether parts are OEM or third-party. It also provides battery health data for iOS devices. In addition, it flags devices that fall below required battery standards.

MobiOne also checks for common blockers. For example, it can warn you if FMIP (Find My iPhone) is active. It can also flag Android/Google accounts that remain on the device. Likewise, it can detect SIM cards or SD cards left inside. It can also surface Samsung Knox warranty issues.

Written by Nick Rose